I'm on the bottom of this Totem Pole.
I got a new ASUS laptop from Amazon, that does not work at all. I was pissed, to say the least, but decided to pass the problem along to Amazon, who has a procedure for doing this.
You go to your Orders in Amazon, where it has a spot for you to report your problems. This reporting process is not as easy as it should be, but I got the job done.
Now I am waiting, trying not to get too frustrated.
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