Because they do not compute.
People are highly social, and are very good at detecting the feelings of others - from the slightest physical cues, such as the expression on a face. They know emotions are important, but the Computer does not include them in its calculations - because it cannot detect them in the first place.
Plenty of people cannot do this either, and this is one of the reasons the world is in such bad shape - people do not understand other people. And would rather kill them, than go to the work of trying to understand them. People expected the Computer to solve problems like this, for them!
This plopped into my inbox this morning Machine learning tools for fairness, at scale. This is all about Data (with a capital D) and we think if we have enough of it, and analyze it correctly (using a computer, of course) - all our problems will be solved!
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