This is so simple, no app should be without it.
Whenever the app is communicating with the user, it should include a little window, asking him "Having trouble with this?"
If the user clicks on the window, it will open up and provide space for him to answer. After he answers, his input will be sent to a special company-wide location, where it will have a tracking number assigned to it.
The user is given this number and asked to refer to it in any future correspondence. It is also sent to someone in the company to answer. This problem will be taken seriously because it will make the app better (and the reputation of the company).
The user will be informed of this and thanked for his help.
Friday, January 17, 2020
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