I got a Dell laptop from Amazon, that had been refurbished by Laptop Experience. I complained to them about the keyboard and they send me to a company, who had an expert take control of my Laptop, who downloaded many drivers and installed them.
This took quite a while, and he concluded the keyboard was defective. I took another look, and saw that the keyboard is surrounded by a flexible grommet, which means it can be lifted out, and replaced.
I asked Laptop Experience for a new one, and they are is sending me one, to my Miami address.
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