How an Adventure Tour should Work

I got this info from my friend Ray, who works for a company that does this all the time.

The procedure is simple. If the river is too high for safe rafting, they cancel the trip, few days before it is scheduled to start, and refund the money.

The customer, who is usually in the States, gets nothing else!

Ray asked that this be added:

First, all adventure tours are not necessarily river rafting.  Some tours can be cancelled because of torrential rain or other extenuating circumstances.  Clients are refunded.  If cancellations occur before the date they are offered, optional tours are offered. in place of the one cancelled.