Saturday, June 8, 2019

Coursera Help is Not Much Help

Coursera has added a new Help facility you can access at learner.coursera.help. 

This morning I decided to use it to cancel some subscriptions I no longer wanted to pay for. But I could not!

On the cancel subsriptions page https://learner.coursera.help/hc/en-us/articles/216348123-Cancel-a-subscription, I could not perform the first step: Open your "My Purchases" page. This page is not there!

There should be a handy link there, asking "Can you do this?/" but there is not this either. This would have told Coursera that they have a problem.

They now have a problem they are not aware of.

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