Sunday, November 11, 2018

Google has Poor People Skills

The most direct way of seeing this, is the way it handled the  complaints of its workers, this last week. It kept saying, it was listening to their problems, and would answer them. But never did.

As if that was enough. You suspect, it was hoping these problems would just go away, if it waited long enough. These are extremely poor, people skills.

A more indirect way, is its poor way of explaining its technical products - of which there are many.

I am trying to learn Angular, an Application Platform that it has built, that is awesome. And awesomely simple, I am sure. But its own documentation is not up to the job (and that is putting it charitably). Another company (learn-angular.com) is explaining it, in a way my 82-year old mind can understand.

You suspect it believes explaining things to people, is not important. People should be smart enough to understand, without any explanations. This is probably true, but only for a few, extremely intelligent people. The rest of us, the 80 percent, will not understand - and cannot use their products.

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