Every app alternates between the app asking for user input, and the app sending output to the user. Information flows two ways: from the user and to the user.
But the user does not always understand what is wanted, and the whole process can get off-track, and end up in the weeds.
This can be easily remedied, by always asking the user "Can you understand this?", and if he/she responds, going into the chat mode, where things can get straightened out.
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