The proper way to handle complaints

When a complaint is received, it should be assigned a number to be used for all correspondence concerning it. If you do not get a number, you know the organization you are dealing with is defective.

Everyone in the organization should have an email address where they can be contacted directly. This done routinely in any of the computer companies now existing. These are staffed by real people, and they want to keep it that way.

A complaint should be sent to the department that handles complaints, who sends it to the people who can take care of it. The whole point here is to establish a procedure for dealing with complaints of any kind. And people responsible for following this procedure.

This procedure must be documented and placed where any employee can view it.