Every Internet Application, when it interacts with the User, in any way - should open another window, displaying the question "Having a problem with this?"
When the user switches to this window, a form will appear for her to explain the problem she is having. It will then thank her for her input. and give her a number she can later use to refer to the problem, she just submitted.
Meanwhile, the company who owns the app, will put everything the user has been doing into a database. And send that information to an expert working for the company, for their consideration. He will then reply to the user and, explain how her complaint is being used to make the app better.
None of this is Rocket Science - just Common Sense.
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