In my job as a Technical Writer, I frequently had to explain things, But I found many people did not want to understand what I was trying to say.
I saw there were people who wanted to learn and those that did not (the larger group by far).
The companies I worked for wanted to sell as many of their products as possible and thought I was responsible for the poor sales.
It was a while before they learned what was going on - that most people cannot understand how a computer works.
They are stupid in this context. And they are likely to stay that way.
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