Testing has to be part of the Software Development Process

But sometimes it is not.

I just tried to buy an Audible book from Audible. It used to be easy. You just bought the book, it appeared automatically in you Library of books you owned, and you told it to download the book to the device of your choosing.

Now, none of this works. You can buy the book (since it is a wholly owned subsidiary of Amazon) but it does not show up in your Library - and it is quite a hassle to get it there. But once it is there, you cannot download it, no matter what you do. You keep trying, but you get nowhere.

There is a point where it asks if everything is working, but this would take a long explanation - and you are not up to it!

Audible has no idea anything is wrong, and does not try to fix anything. You would like to fix it, by hitting it over the head!

I can buy a book from Amazon, with no trouble. I get a list of special Kindle bargains, every day (for $2 each) and sometimes these are Audible books. I can download and play either kind of book - with no problem.